TERMS & CONDITIONS

BY VISITING THESUCCESSCOACHCOMPANY.COM YOU ARE CONSENTING TO OUR TERMS & CONDITIONS. Last Updated: November 2025

OVERVIEW

These Terms & Conditions ("Terms", "Terms of Use", “Agreement”) govern your access to and use of the websites, platforms, products and services provided by LEAD, The Success Coach Company (the “Company”, “we”, “us”, or “our”), including but not limited to https://thesuccesscoachcompany.com, https://getbookedsolid.co, any of our mobile applications, associated services, and features (collectively, the “Services”). By using or accessing the Services — either via web or mobile — you (“you”, “User”, “Customer”) agree to be bound by these Terms. If you do not agree, do not access or use the Services.

1. Definitions

For purposes of this Agreement:

“Account” means a unique account created by you to access the Services.
“Content” means any text, images, audio, video, files, data, or other information that you upload, post, display or transmit via the Services.
“User Content” means Content provided by Users.
“Subscription Plan” means any plan, tier, or payment arrangement by which you pay for access to the Services (if applicable).
“Documentation” means any user guides, help files, or other materials provided by the Company for the Services.
“Service Provider” includes third-party vendors, hosts, processors, payment processors, and any contractors working on behalf of the Company.
“Privacy Policy” means the Company’s privacy policy, which is incorporated by reference into this Agreement.

2. Acceptance of Terms

By creating an Account, installing or using any of our mobile applications, or otherwise accessing or using the Services, you confirm that you have read, understood, and agree to these Terms (and any referenced policies, including the Privacy Policy).

If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3. Account Registration & Eligibility

You must be at least 18 years old (or older, if required by law) to use our Services.
You agree to provide accurate, current, and complete information when registering.
You are responsible for safeguarding your account credentials and are responsible for any activity under your account.
You agree to notify us immediately if you suspect any unauthorized use of your account.

4. License to Use the Services

Subject to your compliance with these Terms (including payment, if applicable), the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your personal or business use (depending on your subscription or account type).

You may not:

Copy, modify, distribute, reverse engineer, or create derivative works of the Services (unless expressly permitted)
Sell, resell, rent, lease, sublicense, or otherwise allow third parties to use the Services
Use the Services in any manner that violates applicable law, third-party rights, or these Terms

All rights not expressly granted to you remain with the Company (or its licensors).

5. User Content, Feedback & Conduct

You retain ownership of User Content you submit. However, by submitting User Content, you grant the Company a worldwide, royalty-free, non-exclusive, transferable, sublicensable license to use, reproduce, store, modify, display, transmit, and distribute your User Content as needed to provide the Services (including for analytics, marketing, or improvements).
You represent and warrant that you own or have the rights to any User Content you submit and that it does not infringe on any third-party rights or laws.
You agree not to submit User Content that is unlawful, harmful, defamatory, obscene, infringing, or otherwise prohibited. The Company reserves the right to remove or refuse any User Content at our discretion.
You agree not to misuse the Services (e.g., spam, abuse, unapproved automation, hacking, or any conduct that harms or disrupts the Services or other users).

6. Subscription, Fees & Payment (if applicable)

If the Service requires payment (e.g., subscription, one-time fees):

You agree to pay all fees associated with the plan you select, according to the payment terms described at the time of purchase.
Payments are processed by third-party payment processors. The Company does not store full payment card data unless explicitly stated.
The Company may suspend or terminate your access if payment fails or becomes fraudulent.
Refunds (if any) are subject to our refund policy and discretion.

7. Modification of Terms and Services

The Company may modify these Terms at any time. When we do, we will post the updated Terms on the Services with a new “Last Updated” date.
If changes are material, we will give you notice (e.g., via email or in-app notice) before they become effective.
Your continued use of the Services after the changes become effective constitutes your acceptance of the revised Terms.

8. Termination

You may terminate or delete your Account at any time by contacting us or through account settings (if available).
The Company may suspend or terminate access to the Services (or any part of them) at any time, with or without cause, including for breach of these Terms, inactivity, non-payment, or legal reasons.
Upon termination: (a) your rights to use the Services end immediately, (b) we may delete or de-activate your Account and Content, (c) obligations that by their nature should survive (e.g., payment obligations, indemnities, disclaimers) remain in effect.

9. Intellectual Property Rights

The Services, its software, content, design, graphics, trademarks, logos, and all proprietary rights are owned by the Company (or its licensors).
Except for the limited license granted under section 4, you acquire no ownership rights.
You agree not to copy, reproduce, distribute, publicly display, or prepare derivative works of any part of the Services or Content without express permission from the Company.

10. Disclaimers & “AS-IS” / No Warranty

To the fullest extent permitted by law:

The Services are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind (express, implied or statutory), including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted service.
The Company does not guarantee that the Services will meet your requirements, be error-free, secure, or available at all times.
You assume all risk for use of the Services.

11. Limitation of Liability

In no event shall the Company (or its affiliates, officers, agents, employees, or licensors) be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages — including, but not limited to, loss of profits, revenue, data, goodwill, or business interruption — even if we were advised of the possibility of such damages.
The Company’s total aggregate liability under this Agreement shall not exceed the amount you paid us in the twelve (12) months preceding the claim (if any), or one hundred dollars (US $100), whichever is greater.
Some jurisdictions do not allow certain limitations of liability — if applicable law prohibits these limitations, they shall apply to the maximum extent permitted.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, agents, licensors and service providers from and against any and all claims, liabilities, damages, losses, and costs (including reasonable attorneys’ fees) arising out of or in any way connected with:

Your use of the Services;
Your violation of these Terms;
Your User Content or conduct;
Your violation of any law or third-party rights;

This obligation will survive termination of your account or use of the Services.

13. Governing Law & Dispute Resolution

This Agreement and any disputes arising from it shall be governed by the laws of the Commonwealth of Virginia (without regard to its conflict-of-law principles).
If a dispute arises, you and the Company will first attempt to resolve it informally by good-faith discussions.
If informal resolution fails, disputes will be resolved by binding arbitration (unless prohibited by law) in the county of the Company’s principal place of business (Portsmouth / Suffolk, Virginia), using rules that the parties agree upon (or, if no agreement, a widely recognized arbitration provider).
You and the Company both waive any right to a jury trial or class-action lawsuit to the maximum extent permitted by law.

14. Severability & Waiver

If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
Failure by the Company to enforce any right or provision under this Agreement shall not constitute a waiver of that right or provision.

15. Third-Party Links, Services & Integrations

The Services may contain links to third-party websites, tools, or services (for example, social media, payment processors, analytics, integrations).
We do not control these third-party services; their terms and privacy practices govern any interaction with them.
We are not responsible for third-party content or actions.

16. Changes & Updates to the Services

We may add, modify, suspend, or discontinue any part of the Services (features, content, pricing, integrations) at any time. We will try to notify users where appropriate (e.g., via email, in-app notifications).

17. Contact Information

If you have any questions about these Terms, or wish to contact us for support or legal requests, you may reach us at:

Email: lead@thesuccesscoachcompany.com
Address: LEAD, The Success Coach Company, Portsmouth, Virginia 23704, USA

18. Integration With Privacy Policy

These Terms reference and incorporate by reference the Company’s Privacy Policy, which governs how we collect, use, store, and protect your Personal Information. Use of personal data is further subject to your consent and the terms of that Privacy Policy.

19. Entire Agreement

This Agreement (including the Privacy Policy and any other policies or agreements referenced herein) constitutes the entire agreement between you and the Company regarding your use of the Services and supersedes any prior or contemporaneous oral or written agreements.