Privacy Policy

Last Updated: September 22, 2024

This Privacy Policy describes how LEAD, The Success Coach Company (“LEAD, The Success Coach Company,” “we,” “us,” or “our”) collects, uses, shares, and protects your information when you access or use our websites, platform, mobile applications, or any related services (collectively, the “Services”). By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue using our Services.

1. Information We Collect

We may collect Personal Information (data that directly identifies you) and Non-Personal Information (data that does not directly identify you).

Information You Provide Voluntarily:

Name, email address, phone number, physical address
Passwords, login credentials, account profile information
Billing, payment, and transaction details (processed securely via providers like Stripe)
Messages, chat content, customer support communications
Any responses to surveys, forms, or interactive features

Information Collected Automatically:

IP address, browser type, device identifiers
Mobile device information including OS, network, and app version
Usage patterns, navigation, page views, and click behavior
Location information (only with permission)
Crash data, diagnostics, and performance logs

We may also use cookies, API integrations, tags, SDKs, analytics tools, and similar technologies to collect activity data.

Information from Third Parties:

We may receive information from:

Analytics services (Google Analytics, Meta/Facebook Pixel)
Payment processors
Marketing platforms
Social media platforms when you connect or interact
SMS/email service providers

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Services
Authenticate users and secure accounts
Respond to inquiries and provide support
Customize your experience
Process payments and deliver products or services
Send alerts, updates, and administrative messages
Send marketing emails or SMS (with opt-out options)
Conduct analytics, diagnostics, and service monitoring
Prevent fraud, abuse, and unauthorized access
Comply with legal obligations and enforce agreements

AI and Data Usage:

We may use artificial intelligence tools to enhance features such as support, personalization, and automation. We do not use personal data to train generalized AI models and do not use Google API data or similar third-party data outside approved purposes.

3. How We Share Your Information

We may share information with third parties in the following cases:

Service Providers: For hosting, payment processing, messaging, analytics, marketing, IT security, or platform maintenance.
Affiliates and Subsidiaries: For internal operations, support, or platform integration.
Business Partners: Only with your permission or to deliver joint services, training, events, or promotions.
Legal and Compliance: When required to comply with laws, regulations, subpoenas, or court orders.
Business Transfers: In connection with mergers, acquisitions, or asset transfers.

We do not sell your Personal Information.
We do not share opt-in SMS data with third parties except for delivery via approved platforms.

4. Cookies and Tracking

We may use cookies, SDKs, device identifiers, and similar technologies to:

Improve user experience
Remember preferences and login details
Track usage and engagement
Deliver relevant content or ads

You may disable tracking in your browser or device settings, though some functions may not work properly.

5. Your Privacy Rights

Depending on your location, you may have the right to access, correct, update, delete, or restrict your Personal Information.

You may also have the right to:

Request a copy of your data
Correct inaccurate or outdated information
Withdraw consent where consent was previously given
Opt out of marketing communications
Object to certain types of data processing
Request data transfer (portability)

Contact us using the details in the “Contact Us” section to exercise your rights. We may verify your identity before responding.

6. Rights for EEA, UK, and Switzerland (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have additional protections under GDPR and similar laws. You may:

Request access to your Personal Information
Request deletion or restriction of processing
Request correction of inaccurate data
Request data portability
Object to certain processing activities, including direct marketing
Withdraw consent at any time (without affecting past processing based on consent)

You may also lodge a complaint with your local data protection authority.

7. Data Privacy Rights — U.S. State Laws

For residents of California, Virginia, Colorado, Connecticut, and Utah, privacy laws such as CCPA, CPRA, VCDPA, CPA, CTDPA, and UCPA provide rights including:

Right to know, access, and request deletion of personal data
Right to correct inaccurate data
Right to opt out of targeted advertising or data sharing
Right to limit the use of sensitive personal information
Right to appeal denied requests
Protection from discrimination for exercising privacy rights

We do not sell your data as defined by these laws.

8. Data Retention

We retain Personal Information only as long as necessary to:

Provide services
Fulfill contractual or legal obligations
Comply with financial, audit, or regulatory requirements

When no longer needed, data is securely deleted, anonymized, or archived.

9. Data Security

We implement administrative, organizational, physical, and technical safeguards including:

SSL/TLS encryption for sensitive data
Secure servers and firewalls
Access controls and authentication
Regular monitoring and vulnerability assessments

No method of transmission or storage is fully secure. Use Services at your own risk.

10. Children’s Privacy

We do not knowingly collect Personal Information from anyone under 16 years of age.
If you believe we have collected such data, contact us immediately, and we will remove it.

11. International Transfers

If you access our Services from outside the United States, your data may be transferred to the United States or other jurisdictions. We will handle your data in accordance with this Privacy Policy and applicable privacy laws.

Where required, we will use appropriate safeguards such as Standard Contractual Clauses (SCCs) or legally approved transfer mechanisms.

12. Third-Party Links

Our Services may contain links to other websites, apps, or services. We are not responsible for the privacy practices of those third parties. Please review their policies before providing Personal Information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will appear with a revised “Last Updated” date. Significant changes may be communicated via email, platform notice, or website banner.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us:

Email:
lead@thesuccesscoachcompany.com

Mailing Address:
LEAD, The Success Coach Company
Portsmouth, Virginia 23704
United States

Summary Statement (App Store / Website Use)

We collect and process personal information to provide services, maintain accounts, process transactions, and enhance user experience. We do not sell customer data. Users may request access, correction, or deletion of their information.